Terms and Conditions

Payment Terms

The following payment terms apply for any booking:

• Deposit: 33% or one night's charge (which ever is greater) due within 48 hours of booking being accepted.
• Balance: 67% due 30 days before stay commences.

Payment of deposit:
Once we accept your booking a deposit must be paid AND received by us in order to secure the booking. Your booking will be confirmed upon receipt by us of the deposit. Failure to pay the deposit in time may result in your booking being cancelled and the property being made available to others. Should we cancel a booking of yours due to non or late payment of a deposit then any deposit received by us from you will be refunded in full.
Late payments:
The balance due must be received on or before its due date. If your payment fails to reach us by the due date we may choose to cancel your booking with or without notice to you, and make the property available to others. Cancellation charges apply (see below).
Cancellation policy
If you need to cancel a booking please let us know as soon as possible so we may offer the property to others.
Should you choose to cancel the booking our standard cancellation charges apply.

• Cancellation will result in the following cancellation charges.
• Cancellation before 30 days of the scheduled start of stay results in a full refund.
• Cancellation before 14 days of the scheduled start of stay results in a cancellation charge of 50% of the total booking charge.
• Cancellation before 7 days of the scheduled start of stay results in a cancellation charge of 100% of the total booking charge.

Should we cancel the booking due to your non-payment or should any of your payments fail to reach us by their due date we have the right to cancel the booking with or without providing you with notice. Under these circumstances our standard cancellation charges apply.
Cancellation by Owner/Manager
If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.
Check In / Check Out
Check In 02:00pm
Check Out 10:00am

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Getting Around

Tui Haven is located close to Onetangi Beach which is 11.2 kilometers from Oneroa. Oneroa is the main township and is located one kilometer from the main ferry terminal at Matiatia Bay. The car ferry arrives at Kennedy Point and leaves from Half Moon Bay and also downtown Auckland CBD. There are buses that run 7 days click here for bus time tables. Waiheke Island also has taxis phone 09 372 4111 or click here for the website